Products are shipped via our affiliated couriers such as: DHL (international) e TNT(national)
How long does the order take to arrive?
- Italy standard 1-3 working days (from 2 to 4 working days for Sardinia, Sicily and Islands)
- Europe 3-5 working days
- Russia 7-10 working days
- Rest of the world 7-15 working days
The costs will be calculated in a personalised way for each Client Company based on:
1) Country of belonging of the Company from which the order will be sent
2) Number of items ordered
3) Quantity and weight of boxes used
In general, shipping costs start at:
- Italy Standard: €15
- Europe: €30
- Scandinavian, Balkan, Swiss and UK countries: €40
- Rest of the world: €50
Expenses related to customs duties and charges are always charged to the customer: all products for sale are DAP according to INCOTERMS.
Should the customs retain the package for checks, delivery may take a longer time not attributable to La Via Firenze.
Delays caused by major forces (for example, earthquakes, climatic events, strikes, etc.) are not attributable to La Via Firenze.
Orders placed during the weekend will be processed starting the following Monday. We also ask our customers to note that the preparation and shipping process may take longer during the holidays. Orders placed on a public holiday will be processed on the first following working day.
Through the signature on delivery, the responsibility for the goods passes to the buyer. The person who signs, in fact, confirms the delivery receipt of the package and is responsible for the package itself.
RETURNS AND REFUNDS
If the consumer wishes to return the product, the product can be returned and, if all the conditions below are met, La Via Firenze can reimburse the amount incurred. The costs of returning the goods to La Via Firenze are to be borne by the seller for returns on the Italian territory and to the buyer for orders outside the national territory.
The conditions (pursuant to DL 206 / 2005) for the return of the purchased product are:
– within 7 days from receipt of the order;
– product defective and not usable;
– product not corresponding to the one ordered.
The transport costs for the return of the products are charged to La Via Firenze in the event of errors in the shipment of the model, or objective defects of the goods, attributable to La Via Firenze. I am charged to the consumer for any other reason not attributable to a demonstrable and obvious error of the company.
Once the return has been approved, you will receive the amount in the same way that you made the purchase. Once the return has been approved (the items must be in perfect condition and with the internal labels intact), you will receive an email to confirm that the amount will be paid into your account within 3-14 days.
IMPORTANT: Returns of items that do not comply with the above will not be accepted. There is a maximum of one return request per order (with which it is possible to request the operation for more than one product).