Conditions of Sale

Introduction

In this specific section of our website, we wish to regulate, in a fluid and detailed manner in order to facilitate the commercial relationship with all those Companies that choose our products, marketed through the website www.laviafirenze.com. All purchase contracts, through the website www.laviafirenze.com between the seller and the customer, will be regulated as marketing activities between Companies that prefer electronic transactions that are more correctly indicated with the acronym B2B and will be an integral part of the General Conditions. Translated with www.DeepL.com/Translator (free version)

LO STILE SRL (hereinafter referred to as ‘LO STILE’)

Registered and operational office: Via Arno 42/46/48 – Sesto Fiorentino (FI), 50019, Tuscany, Italy

VAT No: IT06840390485

Website: www.laviafirenze.com (hereinafter referred to as the ‘Website’)

LO STILE deals with the production and wholesale of leather goods, such as bags, briefcases, shoulder bags, duffel bags and small leather accessories.

LO STILE does not sell to private individuals, but distributes them wholesale to national and non-national companies such as wholesalers, distributors, retailers, shopkeepers and agents, operating in the leather goods sector. It also produces Private Label bags on request.

Acceptance of the general terms and conditions of sale

The order signed with LO STILE will be considered successful only after LO STILE has accepted, even partially, the order. LO STILE reserves the right, after careful technical/administrative checks, to accept or refuse the said order. Acceptance is considered tacit after 10 days of silence/agreement, unless otherwise communicated to the Customer in any other way. By placing an electronic order, the Customer declares that he/she is aware of all the information provided during the purchase procedure and that he/she fully accepts the general and payment conditions listed below. Translated with www.DeepL.com/Translator (free version)
In the event of poor conservation of the product sold, the Customer may not in any way make a claim for damages, or a claim for any compensation.
Purchasing methods

The Customer through the order-electronic can purchase only the products in the multimedia catalog viewable as highlighted above, at: https://www.laviafirenze.com/ reserves the right to change/adapt the technical and economic information of the products concerned, to conform them constantly to the market trends that bind raw materials, without the need for any prior notice, but always available through the contact section to provide if there is a request all the necessary clarifications. It is understood that the picture accompanying the description of a product may not be perfectly representative of its characteristics, and may differ in colour, size, and accessories in the picture.
Receipt of the order will be confirmed by LO STILE by means of an e-mail reply to the e-mail address provided by the Customer at the end of the order. This confirmation message will contain the “Customer Order Number” to be used in any further communication with LO STILE. The message shall contain all the data provided by the Customer, who shall undertake, within a reasonable period of time, to check their correspondence and promptly notify any corrections to non-compliant data. The customer can also check the status of his order in the “Order Status” section.
In case of non-acceptance of the order, LO STILE, undertakes to immediately notify the Customer.
All prices on the Site are prices exclusive of VAT, as we trade in Italy and abroad. As previously stated, LO STILE reserves the right to change prices at any time, due to market changes, without prior notice; however, the prices of goods previously ordered will remain unchanged.
The excessive access of user-customers to the Site and the simultaneous sending of electronic orders, may change the availability of the product, in this regard LO STILE not being able to instantly guarantee the correct allocation of the goods ordered, will send in a commercially congruous time frame confirmation by E-Mail or Phone of the successful allocation of the goods after viewing the successful completion of all conditions of payment.

Methods of payment

Credit Card and Paypal.
All PayPal and credit card transactions use the 128bit SSL encrypted connection. Further information can be found by clicking on the bank’s security certificate in the address field of each browser. In addition, the address bar will also display the words ‘https’ to confirm the secure connection. As an additional form of security for online purchases, Visa and Mastercard provide the option of creating a password to protect the data entered during the transaction. In this way, no one can use the card without the consent of the cardholder. Any attempt at fraud will be detected and reported to the relevant authorities.

Bank transfer in advance
by sending a copy of the payment with the CRO number by email. In the event of payment by bank transfer in advance, the Customer’s order shall be held in trust until proof of payment is received. In order to speed up order delivery operations, the customer is invited to send by email to laviafirenze@gmail.com the bank payment receipt with the CRO number in the case of payment by bank transfer. The items ordered will be sent or collected by your courier only when they are actually credited to LO STILE’s bank account, which must take place within 7 working days of receipt of the order. Beyond that time, the order is deemed automatically cancelled. The reason for the bank transfer must include: Identifier and order number which is issued in the confirmation email. You will find the bank details for the transfer in the confirmation email sent to you after placing your order.

  1. Payment on site.

For orders of any amount, payment is made in cash or POS at our premises only if you choose the delivery method: “Collection at Headquarters”.

Minimum order

The minimum supply amount is set for a total of €1,000. The minimum amount has also been calculated so that the customer amortises the shipping costs over the entire order. If the order placed on the Site does not reach this quantity, the anomaly will be notified to the customer by e-mail or telephone. If within 7 days of the notice, the customer does not reformulate the “minimum order”, LO STILE will consider the order cancelled.

The minimum order requirement changes in the case of the application of the brand (private label) and the request for structural changes to the products, as it becomes a custom project to be defined.

Order processing – timing

Orders with products in stock will be processed within a maximum of 2 working days. In the event of a stock shortage (even partial) LO STILE will contact the customer to inform him of the delivery date.

For urgent shipping requests please contact us at +39 331-1655299 or e-mail: info@laviafirenze.com

Methods of delivery

For each order placed on the Site by a registered company, LO STILE issues a pro forma invoice and an invoice accompanying the goods shipped. The invoice shall be issued on the basis of the information provided by the Customer when placing the order. No changes to the invoice will be possible after it has been issued. Payment of the goods by the Customer shall be made using the method chosen at the time of ordering. No additional charges or commissions are due to LO STILE. The shipping cost is automatically calculated in the order form according to the weight of the chosen items. Once the order has been accepted and confirmed, it will be processed by our staff and the items purchased will be dispatched as quickly as possible. The system will forward an e-mail with all the details of your order to your e-mail address. An average order processing time is 2 working days after receipt of the order.

Delivery by Courier
Upon delivery of the goods by the courier, the Customer is required to check: the number of packages being delivered corresponds to what is stated on the invoice;
the packaging is intact, not damaged, nor wet or, in any case, altered, even in the closing materials (adhesive tape or metal strapping). Any damage or mismatch in the number of packages or indications must be immediately reported to the delivering courier by marking “collection with reservation” on the appropriate accompanying document and confirmed within seven days by email to info@laviafirenze.com
Even if the packaging is intact, the goods must be checked within the next day of delivery. Any anomalies, should be reported in writing by email to info@laviafirenze.com. Any report made after these deadlines will not be taken into account. For each statement, the customer assumes full responsibility. Once the courier’s document has been signed, the Customer may not raise any objection regarding the external characteristics of the goods delivered.

Collection on site
The customer will collect the goods from our Showroom/Warehouse without shipping costs or additional charges.

Customer courier
If the customer prefers, he can collect the goods by sending us his own courier service by contacting our sales department.

Delivery costs

The shipping cost is borne by the customer, is automatically calculated according to the weight of the products and is explicitly highlighted when the order is placed. LO STILE reserves the right to inform the customer of, and add to, any costs relating to Smaller Islands or Disadvantaged Areas that cannot be indicated at the time of the order.

Warranty

All our products undergo quality control by our staff before shipment. In the event of any manufacturing defects, we will repair or replace the product or, if necessary, issue a credit note with reference to the DDT of return by the customer.

Samples in vision

In order to see and touch a product, we are available to send for viewing (for a maximum of 3 assorted pieces and with no obligation to purchase) what the customer has requested (only for Italy and Europe). Unless otherwise agreed, the products sent must be returned in perfect condition within 10 days of receipt.

Upon receipt of the returned goods, LO STILE will immediately send a return note for the goods.

We will not accept returns of dirty, damaged, washed or unwrapped products. Non-accepted and non-returned products must be paid for. Returns of products on view shall be sent at the Customer’s expense (unless otherwise agreed), to our warehouse at the following address:

LO STILE srl, Via Arno 42/46/48 – 50019 Sesto Fiorentino(FI); Tel: +39 331-1655299
The return of the product, for fiscal regularity, must be accompanied by a transport document issued by the Customer; a copy of the same must be placed in the package together with the goods.

How to register in the B2B area of the Site?

To request account activation click on “Sign In” at the top of the main menu, and complete the registration form with your Company information (company name, registered office, shipping location, VAT number, e-mail and password).

Once this step has been completed, you will be contacted in a short time by one of our managers who will activate your account as a B2B user. The activation of the account will be carried out during the company’s working days and hours. During activation you will still have access to your private area and can view the recommended B2C resale price.

Only after activation by one of our operators will you be able to log in with your account (username and password) to view the B2B wholesale prices reserved for Customers of the Site.

How do I place an order?

Virtual shopping cart
Whenever you find the products you are interested in, simply write down the quantity to be ordered and then click on “Add to basket” to place them in your virtual basket and proceed to order.

Cash and payment
To access the checkout you must first access your shopping cart, select your payment and delivery method, and click on the “Order” button. This will allow you to proceed with the payment through 4 steps:

1) Addresses: on this page you must enter all data relating to the billing and shipping address, if this is not the same as the billing address. By clicking on the “Continue” button you will reach the next step.

2) method: on this page you will see the payment and delivery method you have selected and, if necessary, enter notes to be communicated to us, such as: “the delivery date”. By clicking on the “Continue” button you will reach the next step.

3) Summary: check all the data and items in your shopping cart and click on the “Continue” button to reach the last step or on the “Return” button if you need to make changes.

4) Confirmation: you have completed your order, on this page you will find your order number and payment method. Upon completion of your order you will receive a confirmation e-mail.

Shipment Calculation

1) Each time you place an item in the shopping cart, the management system will automatically calculate the weight and then add the shipping amount.

2) The customer may, if he prefers, indicate a trusted courier by contacting our sales department.

How do I know if my order has been received?

At the end of your order you will receive an e-mail from LO STILE with all the details of your order. You can check the status of your order at any time via the “Order Status” button.

The purchase invoice

Each sale is invoiced and therefore you will receive the invoice with the shipment of the parcel or if you have decided to collect the goods yourself, the invoice will be issued upon delivery.

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